Making a claim
Choose how you purchased your product
Option 1 
If you purchased your HSBC Life protection product through:
- Non-HSBC financial adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place.
Option 2
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
Option 1
Option 2
If you purchased your HSBC Life protection product through:
- Non-HSBC financial adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place.
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
How to make a claim
STEP 1: To make a claim on Life, Critical Illness or Waiver of Premium, please contact us using one of the contact points below.
To speed up the process, you can download a form using the links below. Please complete and return by email or post.
HSBC Life Claim Form
HSBC Critical Illness Claim Form
STEP 2: You will be contacted within 3 working days to sign a digital Consent Form, using Adobe Sign.
STEP 3: We’ll request the following relevant documents to assess the claim in line with the Terms and Conditions. Your Personal Claims Adviser will keep you updated by phone
Critical Illness:
- Copies of letters from your doctor or the hospital relating to your diagnosis
- We’ll also need to contact your doctor to request a medical report
Life Insurance:
- A copy of the death certificate
- If necessary, we may need probate or letters of administration
Waiver of Premium:
Please contact us using one of the contact points below.
Here’s how to get in touch
Write to us
Customer Services Centre HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG
