Contact Us
SCAM WARNING– HSBC Sustainable Development Goal (SDG) Bond is not an HSBC Life product – it’s a fraudulent scam, which we have reported to the Financial Conduct Authority. View our Fraud Warning page for more information.
- Protection Policyholders
- Onshore Investment Bondholders
Choose how you purchased your product
Option 1 
If you purchased your HSBC Life protection product through:
- Non-HSBC adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK
Option 2
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK
Option 1
Option 2
If you purchased your HSBC Life protection product through:
- Non-HSBC adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK
Our contact options
Self service option
In the HSBC Access portal ‘My Policy Details’ section, you can do the following:
- Find your Policy Schedule, to see details of your cover
- Find your Policy Booklet, which includes your Terms and Conditions
- Find Medical Consent to approach your doctor if it was obtained on application
- Review and update your details
- Manage your policy
- Information and guidance on putting your protection in trust
- Learn how to register for HSBC Life Online Health Services
- Request printed copies of your policy documentation or update your contact preference
Here’s how to get in touch
Write to us
Customer Services Centre HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QGPlease remember to include:
- Full name and address
- Email address
- Contact number and best time to get in touch
- Policy/account number
- As much information about your complaint as possible
Documents accessibility
To find out more about our accessible services or if you would like some of the documents in another format such as large print, Braille, Text relay or audio, please write to us at HSBC Life (UK), Administration Office, PO Box 1053, St Albans, AL1 9QG, call us on 0345 6039164, or contact your Adviser.
