How to complain
Making a complaint
We’re really sorry we didn’t get things quite right for you. If you have a complaint, it’s really important you let us know and that we hear your thoughts on how we can improve.
- Protection Policyholders
- Onshore Investment Bondholders
Choose how you purchased your product
Option 1 
If you purchased your HSBC Life protection product through:
- Non-HSBC financial adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK
Option 2
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK
Option 1
Option 2
If you purchased your HSBC Life protection product through:
- Non-HSBC financial adviser
- Via a comparison website
- An HSBC Wealth Manager (you would have been referred via your HSBC Relationship Manager)
Tip: If your policy number looks like this; 123456/HS you’re in the right place. If not, please visit HSBC UK
If you purchased your HSBC Life protection product through:
- Through a HSBC Mortgage Adviser, either in branch or over the phone
- From the HSBC UK website
Tip: If your policy number is 7 digits long (a combination of letters and numbers), please visit HSBC UK
Frequently asked questions
Our Common Help topics may be able to help solve your issues, please visit here
Here’s how to get in touch
Write to us
Customer Services Centre HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QGPlease remember to include:
- Full name and address
- Email address
- Contact number and best time to get in touch
- Policy/account number
- As much information about your complaint as possible
