Making a claim

Making a claim

A claims record to be proud of

We’re proud of our claims record and the levels or service we provide to advisers and their clients. Some of our highlights include:

In 2023*, HSBC Life paid out claims, accumulated across all its Life and Critical Illness products and distribution channels, of 97.5% of Life claims and 95.5% of Critical Illness claims.

We have been helping people protect their families for over 35 years**. During this time we have paid:

*Source: HSBC Life Claims data from 1st January to December 31st 2023. **Since HSBC Life (UK) Limited started doing business in 1988.

Our claims service

Focussed resources